FAQs & Answers

Safelybuy is a community that connects sellers and buyers of products and services respectively. 

Click on the categories. You can also type on the search bar for whatever you are looking for. 

Contact our seller on Safelybuy for Products and Services by making an offer, negotiating, and making payment for invoice on products/services that will be delivered to you.

No! No fees at all than the amount requested by seller for product and services. 

Buyer will pay for shipping of products.

You have options of re-delivery or refund which is subjects to your wish. For refund, you will get refund of the money paid after investigation that you did not receive it; which will be within 3 business days.

We would contact the buyer to confirm that the said product/service is duly delivered or not. Once it is confirmed that it is not delivered, you will get your refund within 2 days.

Yes, we charge just 1.5% service fee for the amount of product or service purchased. Payment processing company ( Paystack ) charges 1.5%. The total charges on any sales made on safelybuy are 3%.

Yes, you can buy products or service from any country.

If your pick up address is in Lagos, Safelybuy handles the delivery. But if your pick up address is outside Lagos, you will take the product to any closes GIG logistics location.

How safe is safelybuy? All financial information is encrypted and stored to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party.

It is the highest possible rating one can get in the electronic payment processing industry. Additionally, all transmission to our banking partner and on our site is via an encrypted 256-bit HTTPS SSL connection.

Yes, we can when we need further verification before we approve your profile/listing.

Yes, reach us at 1N William Murray Cromwell Court Estate, Chevron drive, Lekki, Lagos, Nigeria

Your security is our priority. Your card details are extremely safe as they are never stored on safelybuy.com. We work with a PCIDSS-compliant payment processor, Paystack to handle your card details.

Payment is made via Paystack.

Payment must be made before the date service would be delivered.

Payments are made before Services are booked and Products are shipped

Yes! Payment on delivery is available for products that ship within Lagos.

Payments held by Safelybuy until Products or Services are delivered.

You can withdraw whenever your payments become available. That is when transaction completes with buyer.

No! It is absolutely free.

There is no limit. You can withdraw all the money available for withdrawal.

Write a report quoting "order number" to support@safelybuy.com.

Yes, you will get a replacement but if the product is not available, you would be refunded.

Yes, you would get a full refund.

Yes, you can when the service is NOT DELIVERED. But once the service is delivered and you are not satisfied, you will not get refund for that.

If your pick up address is in Lagos, Safelybuy handles the delivery. But if your pick up address is outside Lagos, you will take the product to any closest GIG logistics location. Click here for delivery locations, destinations and rates.

Products picked up and delivered in Lagos gets to destination within 1-2 business days. For products shipping from outside Lagos, It is 2 business days.

Yes! We can easily do that for you.

Yes! Once an order is placed for a product, we ensure that it is inspected by independent and professional third party. We do this to ensure customer satisfaction.

You can reach out to us via our [email] or call 080 0000 0000 (Mon-Fri from 9am-5pm), we’ll be glad to hear from you.