- What is Safelybuy.com
- Buying
- Selling
- Safety & Security
- Payments
- Withdrawals
- Disputes
- Returns & Refunds
- Pickup & Delivery
- More Questions?
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What is Safelybuy.com
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What is Safelybuy.com?
Safelybuy is a community that connects sellers and buyers of products and services respectively.
How do I start on Safelybuy? It's very simple, all requested of you is just register an account with safelybuy.com.- How do I find Products and Services?
Click on the categories. You can also type on the search bar for whatever you are looking for.
- How do I start using Safelybuy?
Contact our seller on Safelybuy for Products and Services by making an offer, negotiating, and making payment for invoice on products/services that will be delivered to you.
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Buying on Safelybuy.com
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Are there fees for buying?
No! No fees at all than the amount requested by seller for product and services.
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Who will pay for shipping of products?
Buyer will pay for shipping of products.
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What can I do when my Product does not arrive within stipulated time?
You have options of re-delivery or refund which is subjects to your wish. For refund, you will get refund of the money paid after investigation that you did not receive it; which will be within 3 business days.
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What happens if I forget to click the button 'Product/Service is delivered'
within 24 hours?
We would contact the buyer to confirm that the said product/service is duly delivered or not. Once it is confirmed that it is not delivered, you will get your refund within 2 days.
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Selling on Safelybuy.com
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Are there fees for selling on Safelybuy?
Yes, we charge just 1.5% service fee for the amount of product or service purchased. Payment processing company ( Paystack ) charges 1.5%. The total charges on any sales made on safelybuy are 3%.
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Does Safelybuy supports international transactions?
Yes, you can buy products or service from any country.
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Who delivers my products?
If your pick up address is in Lagos, Safelybuy handles the delivery. But if your pick up address is outside Lagos, you will take the product to any closes GIG logistics location.
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Safety & Security on Safelybuy.com
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How safe is safelybuy?
How safe is safelybuy? All financial information is encrypted and stored to PCI DSS Level 1 compliant standards. PCI DSS Level 1 compliance is a set of rules stated by credit card companies and audited by an independent third party.
It is the highest possible rating one can get in the electronic payment processing industry. Additionally, all transmission to our banking partner and on our site is via an encrypted 256-bit HTTPS SSL connection. -
Can Safelybuy request additional information?
Yes, we can when we need further verification before we approve your profile/listing.
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Does Safelybuy.com has office?
Yes, reach us at 1N William Murray Cromwell Court Estate, Chevron drive, Lekki, Lagos, Nigeria
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Are my Card details Safe?
Your security is our priority. Your card details are extremely safe as they are never stored on safelybuy.com. We work with a PCIDSS-compliant payment processor, Paystack to handle your card details.
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Payments on Safelybuy.com
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How is payment made?
Payment is made via Paystack.
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When is payment made for Service?
Payment must be made before the date service would be delivered.
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When is payment made for Products?
Payments are made before Services are booked and Products are shipped
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Is Payment on delivery available?
Yes! Payment on delivery is available for products that ship within Lagos.
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What is Escrow Payments?
Payments held by Safelybuy until Products or Services are delivered.
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Withdrawals on Safelybuy.com
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When can I withdraw?
You can withdraw whenever your payments become available. That is when transaction completes with buyer.
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Is there a withdrawal fee?
No! It is absolutely free.
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What is the maximum I can withdraw?
There is no limit. You can withdraw all the money available for withdrawal.
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DISPUTES On Safelybuy.com
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How can I report a dispute?
Write a report quoting "order number" to support@safelybuy.com.
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Returns and Refunds On Safelybuy.com
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Can I get refund for Product not same as described?
Yes, you will get a replacement but if the product is not available, you would be refunded.
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Can I get refund for product not delivered at all?
Yes, you would get a full refund.
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Can I get refund for service?
Yes, you can when the service is NOT DELIVERED. But once the service is delivered and you are not satisfied, you will not get refund for that.
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PICK UP AND DELIVERY On Safelybuy.com
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Who handles delivery?
If your pick up address is in Lagos, Safelybuy handles the delivery. But if your pick up address is outside Lagos, you will take the product to any closest GIG logistics location. Click here for delivery locations, destinations and rates.
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How many days does it take products to be delivered?
Products picked up and delivered in Lagos gets to destination within 1-2 business days. For products shipping from outside Lagos, It is 2 business days.
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Can products be delivered internationally?
Yes! We can easily do that for you.
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Does a product get inspected before it ships?
Yes! Once an order is placed for a product, we ensure that it is inspected by independent and professional third party. We do this to ensure customer satisfaction.
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More Questions?
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More Questions?
You can reach out to us via our [email] or call 080 0000 0000 (Mon-Fri from 9am-5pm), we’ll be glad to hear from you.
- How do I find Products and Services?